English
Bahasa
Please read our booking, appointment, payment, and deposit terms before making any payment.
This Booking & Payment Policy explains how bookings, appointment confirmations, consultation payments, follow-up appointments, treatment-related deposits, and selected healthcare-related payments are handled by AG MED SDN BHD, operating under the brand QURUS by Dr G.
By making a booking or payment through our website, app, payment link, or any approved payment channel, you acknowledge that you have read, understood, and agreed to this Booking & Payment Policy.
Our platform may be used for healthcare appointment booking, consultation booking, follow-up appointment booking, treatment booking assistance, and selected treatment-related deposit payments.
Payments made through our platform are mainly for booking confirmation, consultation fees, appointment reservations, administrative processing, or treatment-related deposits. Final medical advice, diagnosis, and treatment suitability are subject to consultation and assessment by qualified healthcare professionals.
A booking may only be considered confirmed after the required booking details have been submitted and the required payment, deposit, or confirmation process has been completed.
Some bookings may require additional verification by our team, the relevant doctor, clinic, or hospital before the appointment is fully confirmed.
Appointment dates, consultation slots, doctor availability, hospital availability, and treatment arrangements are subject to change based on operational requirements, medical schedules, emergency cases, or hospital/clinic arrangements.
If a selected slot becomes unavailable, our team may contact the patient to arrange an alternative date, time, consultation mode, or location.
Consultations may be offered through online consultation, walk-in consultation, or selected hospital/clinic arrangements, depending on availability and the service selected by the patient.
The patient is responsible for selecting the correct consultation mode and providing accurate contact details to ensure smooth communication before the appointment.
All displayed prices and payments are generally collected in Malaysian Ringgit (MYR), unless stated otherwise.
Final pricing may vary depending on the selected service, hospital, consultation mode, patient nationality, treatment type, and any applicable administrative or third-party charges. The final payable amount will be shown to the patient before payment confirmation.
Payments may be made through approved payment channels provided on our website, app, payment link, or other official payment methods shared by our team.
Accepted payment methods may include online banking, card payment, payment gateway checkout, or other available methods depending on the selected payment provider and patient location.
For selected services or treatment arrangements, a booking deposit or treatment deposit may be required to reserve an appointment slot, secure administrative processing, or confirm patient commitment.
A deposit does not guarantee a specific medical outcome, treatment approval, surgical eligibility, or final treatment recommendation. Suitability for any medical procedure is subject to proper consultation, assessment, and clinical decision by qualified healthcare professionals.
Patients are responsible for ensuring that all booking details are accurate before submitting a booking or making payment. This includes name, contact number, email address, nationality, selected hospital, consultation mode, appointment date, and selected service.
AG MED SDN BHD will not be responsible for booking delays caused by incorrect, incomplete, or outdated information provided by the patient.
Patients who need to reschedule an appointment should contact our support team as early as possible. Rescheduling is subject to doctor availability, clinic availability, hospital availability, appointment slot availability, and internal approval.
Repeated rescheduling, late notice, or failure to attend may affect eligibility for rescheduling or refund consideration.
If a patient wishes to cancel a booking, the patient must contact our support team with the booking reference, payment receipt, and reason for cancellation.
Cancellation requests will be reviewed based on the appointment status, service status, payment type, hospital/clinic arrangement, administrative work already performed, and our Refund Policy.
After payment is made, payment confirmation may be generated by the payment provider, bank, card issuer, app, website, or our internal system. Patients are advised to keep a copy of the receipt or transaction reference for future reference.
If a payment has been deducted but the booking status does not update, the patient should contact our support team with proof of payment for verification.
In some cases, payments may be delayed, pending, failed, or duplicated due to bank processing, internet connection issues, payment gateway status, or card issuer response.
Patients should not make repeated payments unless instructed. If duplicate payment occurs, the patient should contact our support team for verification and review.
International patients may be required to pay in Malaysian Ringgit (MYR). Currency conversion rates, card charges, foreign exchange fees, and bank charges may be determined by the patient’s bank, card issuer, or payment provider.
Any currency conversion difference or foreign bank charge is outside our control and may not be refundable.
Payment for an appointment, consultation, booking deposit, or treatment-related deposit does not replace professional medical consultation and does not guarantee diagnosis, treatment success, surgical eligibility, or a specific medical result.
All medical recommendations are subject to consultation, clinical assessment, doctor review, and relevant hospital or clinic requirements.
We may update this Booking & Payment Policy from time to time. Any updated version will be published on this page with the latest updated date. Continued use of our website, app, or services after updates means you acknowledge the revised policy.
For booking or payment-related enquiries, please contact us:
AG MED SDN BHD
51-12-F2, Menara BHL, Jalan Sultan Ahmad Shah, 10050 George Town, Penang, Malaysia
agsurgerypenang@gmail.com
+6019 451 1700 / +6019 451 1915
Healthcare appointment booking, consultation booking, follow-up appointment booking, and treatment-related deposit payment services.