Privacy Policy

1. Introduction

This Privacy Policy explains how AG MED SDN BHD, operating under the brand QURUS by Dr G, collects, uses, stores, protects, and discloses personal information when you use our website, appointment booking services, consultation booking services, treatment-related booking assistance, payment facilities, or communicate with our team.

By using our website, submitting an enquiry, booking an appointment, or making a payment, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We May Collect

We may collect personal information that you voluntarily provide to us through our website, app, forms, WhatsApp, email, phone calls, social media, or other communication channels. This may include:

• Name, phone number, email address, nationality, and contact details.
• Appointment details, preferred consultation mode, selected hospital, and selected service.
• Basic health-related information that you choose to provide for appointment or consultation arrangement.
• Payment-related information such as payment amount, transaction reference, payment status, and payment method.
• Any message, enquiry, document, image, or attachment submitted to us for service administration or patient support.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To process appointment bookings, consultation requests, follow-up arrangements, and treatment-related booking assistance.
• To contact you regarding appointment confirmation, rescheduling, payment status, customer support, or service updates.
• To process payments, booking deposits, consultation fees, treatment-related deposits, refunds, and transaction records.
• To provide administrative support, respond to enquiries, and improve our website, services, and patient experience.
• To comply with legal, regulatory, accounting, payment provider, or operational requirements.

4. Health-Related Information

Some information you provide may relate to your health condition, medical history, treatment interest, or consultation needs. Such information is used only for service coordination, appointment arrangement, patient communication, and support purposes.

Information provided through our website or digital channels does not replace a formal medical consultation, diagnosis, or assessment by a qualified healthcare professional.

5. Payment Information

Payments made through our website, app, or payment links may be processed by third-party payment providers. We do not store full card details, online banking login information, or sensitive payment credentials on our website.

We may receive and store limited transaction information such as payment reference number, payment status, amount paid, date of payment, selected service, and related appointment or booking record.

6. Disclosure of Information

We may share necessary personal information only when required to provide or support our services. This may include sharing with:

• Doctors, clinics, hospitals, administrative staff, or service teams involved in appointment and treatment-related coordination.
• Payment gateway providers, banks, or financial service providers for payment processing, verification, refunds, or dispute handling.
• IT service providers, website hosting providers, analytics tools, or system support providers that help operate our digital services.
• Regulatory authorities, law enforcement, or legal advisors when required by law or to protect our legal rights.

We do not sell your personal information to third parties.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand website traffic, improve user experience, monitor performance, and support digital marketing activities.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. Data Security

We take reasonable administrative, technical, and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system, website, email, messaging platform, or electronic transmission can be guaranteed to be completely secure. You are advised not to share unnecessary sensitive information through unsecured channels.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including appointment administration, payment records, customer support, legal compliance, accounting, dispute handling, and business operation needs.

10. Your Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information held by us. You may also contact us if you wish to update your details or withdraw consent for certain types of communication.

Please note that some information may need to be retained where required for legal, regulatory, accounting, payment, or legitimate business purposes.

11. Third-Party Websites

Our website may contain links to third-party websites or platforms such as social media, maps, video platforms, appointment tools, and payment gateways. We are not responsible for the privacy practices, content, or security of third-party websites.

You are encouraged to read the privacy policies of any third-party platforms you access.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with the latest updated date. Continued use of our website or services after updates means you acknowledge the revised Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

• Company: AG MED SDN BHD
• Address: 51-12-F2, Menara BHL, Jalan Sultan Ahmad Shah, 10050 George Town, Penang, Malaysia
• Email: agsurgerypenang@gmail.com
• Phone: +6019 451 1700 / +6019 451 1915