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Please read these terms before using our website, booking services, or making any payment.
Welcome to QURUS by Dr G, operated by AG MED SDN BHD. These Terms and Conditions govern your access to and use of our website, appointment booking services, consultation booking services, treatment-related booking assistance, and payment facilities.
By using this website, submitting an appointment request, making a booking, or completing any payment, you agree to be bound by these Terms and Conditions.
QURUS by Dr G provides healthcare-related information, appointment booking assistance, consultation booking, follow-up booking, and selected treatment-related deposit payment services for patients in Malaysia and international patients.
Information provided on this website is for general educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, consultation, or treatment.
Any medical content, treatment description, article, video, testimonial, or information on this website should not be treated as a confirmed diagnosis or medical recommendation. A proper consultation with a qualified healthcare professional is required before any medical decision or treatment plan is made.
Results, recovery, suitability, and outcomes may vary from patient to patient depending on individual health condition, medical history, lifestyle, and clinical assessment.
Appointment booking through our website, app, or communication channels is subject to availability and confirmation by our team. Submitting an appointment request does not automatically guarantee appointment confirmation.
Payments may be collected for consultation fees, follow-up appointment fees, booking deposits, treatment deposits, or other healthcare-related services. All payments are collected in Malaysian Ringgit (MYR), unless stated otherwise.
Prices may vary depending on the selected service, hospital, consultation mode, nationality, doctor assessment, and treatment requirements. The final payable amount will be displayed or communicated to the patient before payment is made.
Certain services may require a deposit to secure booking, hospital arrangement, consultation slot, or treatment-related arrangement. A deposit payment does not guarantee that a patient is medically suitable for a specific procedure. Final suitability is subject to medical consultation, assessment, and approval by the relevant healthcare professional or hospital.
Cancellation, rescheduling, and refund requests are reviewed on a case-by-case basis. Approved refunds may take several working days to process depending on the payment provider, bank, card issuer, and payment method used.
Refunds may not be applicable for missed appointments, late cancellation, confirmed arrangements, completed consultations, completed services, or costs already incurred on behalf of the patient.
For more details, please refer to our Refund Policy and Booking & Payment Policy.
Patients are responsible for ensuring that all information provided to us is complete, accurate, and up to date. This includes personal details, contact information, medical history, selected service, appointment preference, and payment information.
Patients should seek clarification before making payment if they are unsure about any service, fee, appointment detail, or treatment-related arrangement.
You agree not to misuse this website, interfere with its operation, attempt unauthorized access, submit false information, copy content without permission, or use the website for unlawful or harmful purposes.
Our website may contain links to third-party platforms, including social media, maps, video platforms, appointment tools, and payment gateways. We are not responsible for the content, security, availability, or practices of third-party platforms.
Payments processed through third-party payment providers are also subject to the provider’s own terms, policies, processing time, and security practices.
We may collect and process personal information for appointment booking, patient communication, payment processing, customer support, and service administration. Please refer to our Privacy Policy for more details on how we handle personal data.
To the fullest extent permitted by law, AG MED SDN BHD, QURUS by Dr G, its team, representatives, and partners shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website, delayed appointment confirmation, third-party platform issues, or reliance on general information provided on the website.
We may update these Terms and Conditions from time to time without prior notice. Any updated version will be published on this page with the latest updated date. Continued use of our website or services after updates means you accept the revised terms.
If you have any questions about these Terms and Conditions, appointment booking, payment, or our services, please contact us:
Healthcare appointment booking, consultation booking, follow-up appointment booking, and treatment-related deposit payment services.